Shipping Information

Thank you for visiting and shopping at Cosy Kicks Australia. The following information sets out the terms and conditions that constitute our Shipping Policy.

Processing your Order

An email confirmation is sent to you upon completing your purchase. Please keep this e-mail as proof of your purchase.

Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 1-5 business days. 

Shipment Locations

Domestic and International

Cosy Kicks Australia ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at support@cosykicksaustralia.com.au.

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Shipment rates and delivery estimates

We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

Standard Shipping

The order will arrive within 8-15 business days.

Standard Shipping costs $4.99.

Please note:

  • Business day means Monday to Friday, except
  • Orders are not shipped or delivered on weekends or
  • Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
  • Products may be delivered in separate
  • When placing your order, we consider these factors when calculating the Estimated Delivery Date:
    • Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery
    • Weight factor: Shipping costs are based on the weight of your order and the delivery To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
  • Due to weather conditions, high volume shipments, customs, and travel restrictions, packages to and from our facility may be We appreciate your patience during this time.
  • We will not be responsible for wrong shipping address if you provide incorrect.

Tracking Options

Cosy Kicks Australia aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

Domestic and International

All orders delivered within Australia automatically have tracking.

International orders are sent with our couriers. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.

International Customs, Duties and Taxes

Cosy Kicks Australia handles international shipments and takes care of international pricing, customs and tax guidelines, extra costs, etc.

Damages

If there is any damage to the packaging on delivery, contact us immediately at support@cosykicksaustralia.com.au.

Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Cosy Kicks Australia politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at support@cosykicksaustralia.com.au to report missing or lost packages. 

Questions

If you have any questions about the delivery and shipment of your order, please see our FAQ page,https://www.cosykicksaustralia.com.au/a/faq, or contact us at support@cosykicksaustralia.com.au. You can also send any information to our office at 2/23 Foster Street, Surry Hills, 2010, NSW, Australia.